Article 1: Prices
The prices of our products are indicated in Sterling all taxes excluded. All orders, whatever their origin, are payable in Sterling, the effective rate is set daily by the buyer’s banking or financial institution. KatanaEmpire reserves the right to modify its prices at any time. Products will be invoiced based on the rates in force at the time orders are registered. Products remain KatanaEmpire’s property until full payment has been received. Crossed-out prices correspond to the prices indicated by the supplier.
Article 2: Orders
Your orders are placed on the Internet at: katanaempire.co.uk, and then sent by Email to [email protected] where we will process it as soon as possible.
Selected products are saved in the shopping cart.
After 15 minutes, product availability is no longer guaranteed by KatanaEmpire.
After 30 days, the basket will be canceled by KatanaEmpire.
In the case of orders for which KatanaEmpire issues a quotation, the quotation is only valid for a period of 20 days, excluding products on clearance.
Article 3: Delivery
The ordered items are sent to the delivery address you have given us (please make sure you are at home for the delivery) after receipt of the order and payment. In the event of an unusual delay, due to an out-of-stock situation, for example, we will send you an e-mail or give you a call.
ATTENTION: Should any of these conditions not be respected, the goods will automatically be invoiced. Delivery dates are for information only. Non-compliance with agreed delivery dates may not give rise to compensation or cancellation. In the case of consumers, late delivery may give rise to cancellation of the order under article L.138-2. Furthermore, we are not responsible for delays caused by bad weather or force majeure events.
At the time of delivery, you must ensure that the goods are received in good condition; if not, you must, upon receipt, specify on the carrier’s slip the details of any damage (item references) and confirm them to us by EMAIL – REGISTERED LETTER within 24 hours of delivery. After this time, no compensation or cancellation can be made. Click here to find out more about delivery terms and conditions.
Article 4: Satisfied or your money back
You have a period of 14 days from receipt to return any product that does not suit you (article L.221-18, article L.221-23, article L.221-24, article L.221-25). Only the price of the product(s) purchased will be reimbursed, minus any promotional codes used when placing the order.
Returns must be made to the same address as the order. We undertake to refund or exchange products that do not correspond to your order (defective or non-compliant).
Refunds will be made within 14 days of receipt of the products. Refunds will be made by cheque sent to the name of the customer who placed the order and to the billing address, or by direct debit to your account for credit card payments. No cash on delivery will be accepted for any reason whatsoever. Click here to find out more about our refund policy.
Warranty and conformity
All products sold by KatanaEmpire are covered by the legal warranties set out in articles 1641 and 1648 and, for consumers, by the warranties set out in articles L. 211-4, L. 211-5 and L. 211-12.
When acting under the legal warranty of conformity, the consumer :
has two years from the date of delivery of the goods to take action;
may choose between repairing or replacing the good, subject to the cost conditions stipulated in article L. 211-9;
is exempted from proving the existence of the lack of conformity of the good during the six months following delivery of the good. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.
The legal warranty of conformity applies independently of any commercial warranty that may have been granted.
The consumer may decide to invoke the warranty against hidden defects in the item sold, as defined in article 1641, and in this case may choose between rescission of the sale or a reduction in the sale price, under article 1644.
In the event of non-conformity of a product sold, it may be returned to the seller, who will take it back, exchange it, or refund it. All claims, requests for exchange or refund must be made by mail to the following address: SAS SEO MASTA, 230 avenue de la digue mouron, 62231 Blériot-Plage, France or by e-mail to [email protected].
Article 5: Customer Service
For any information or question relating to the order tracking, our customer service is at your disposal by email at [email protected] or by chat (bottom right corner of your screen) and will respond within 48 hours.
- Monday to Saturday, 9am to 12pm and 2pm to 6pm.
- Closed on Sundays and public holidays.
Article 6: Intellectual property
All texts, comments, illustrations, and images reproduced on the KatanaEmpire.co.uk website are reserved under copyright and intellectual property law worldwide. For this reason, and following the provisions of the French Intellectual Property Code, only use for private purposes is permitted, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes an infringement and is punishable under the Intellectual Property Code without prior authorization from KatanaEmpire. Total or partial reproduction of the KatanaEmpire catalog is strictly forbidden.
Article 7: Liability
The products offered comply with current French legislation. Product sizes may vary from 1 to 2 cm. KatanaEmpire shall not be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products you intend to order. KatanaEmpire shall not be held liable for non-performance of the contract entered into in the event of force majeure, disruption, or total or partial strike, in particular of postal services and means of transport and/or communications, flood, or fire. KatanaEmpire shall not be held liable for any indirect damage, operating loss, loss of profit, loss of opportunity, damages, or expenses. KatanaEmpire.co.uk cannot be held responsible for the content of any websites to which hyperlinks may be provided if the content of such websites contravenes applicable laws and regulations.
Article 8: Applicable law and disputes
The present contract is subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.
Article 9: Personal information
KatanaEmpire undertakes not to divulge to third parties the information you provide. This information is confidential. It will only be used by its internal departments to process your order. Consequently, under the French Data Protection Act of January 6, 1978, you have the right to access, rectify, and object to any personal data concerning you. To do so, simply send us a request online or by post, stating your full name and address. Click here for more information on our privacy policy.
Article 10: Payment
Payment for your purchases is made securely by credit card via Stripe or Paypal.
Orders will only be dispatched once payment has been received in full.
Article 11: Information on exercising the right of withdrawal for consumers (Article R. 121-2)
You have the right to withdraw from this contract without giving any reason within fourteen days.
The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
To exercise the right of withdrawal, you must notify us (KatanaEmpire, specify address, telephone number, fax number and e-mail address) of your decision to withdraw from this contract through an unambiguous statement (e.g. letter sent by post, fax, or e-mail). You may use the model withdrawal form attached to our order confirmation, but this is not mandatory. For the withdrawal period to be respected, it is sufficient for you to send your declaration of withdrawal before the expiry of the withdrawal period.
Under article L. 121-21-8, the withdrawal right cannot be exercised for made-to-order or personalized goods (engraved products, for example).
Effects of withdrawal
In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (except any additional costs arising from the fact that you have chosen a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment you used for the original transaction unless you expressly agree to a different method; in any event, this refund will not incur any costs for you. We may defer reimbursement until we have received the goods.
You must bear the direct cost of returning the goods.
You are only liable for the depreciation of goods resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of our products.
For consumers, late delivery may give rise to cancellation of the order under the conditions set out in article L.138-2.
Article 12: Commercial references
Unless expressly stated otherwise, KatanaEmpire is authorized to use the customer’s corporate name, trade name, and/or trademarks (including logos) as a commercial reference on any medium or any occasion for marketing and/or advertising purposes.
KatanaEmpire is likewise authorized to represent the products manufactured for a customer as an illustration or commercial reference on any medium or any occasion for marketing and/or advertising purposes.
Article 13: Ombudsman
Under the terms of article L612-1, “All consumers have the right to have recourse, free of charge, to a consumer ombudsman with a view to the amicable resolution of a dispute between them and a professional”. To this end, the professional guarantees the consumer effective recourse to a consumer mediation scheme.
Before referring the matter to the consumer Ombudsman, the consumer must have already attempted to resolve the dispute directly with the professional through a written complaint, or have made a complaint under the terms of the contract concluded with the professional.
Consumer mediation is an out-of-court settlement of consumer disputes. If the conditions are met, consumer ombudsman mediation will take place according to a precise process and in compliance with current legislation. The procedure is free of charge for the consumer (R612-1).
Article 14: Customs and Related Fees
In the interest of transparency, we inform you about customs procedures and fees that may apply to your order on katanaempire.co.uk. Depending on where you live and the nature of your purchase, customs formalities may be required. This section explains in detail the process and your obligations, including payment of customs duties and other additional charges. We encourage you to read this information carefully to avoid any surprises when your product is delivered. Click here to find out more.